Refund policy

Returns, Exchanges & Refunds

Return Policy

We offer a 30-day return policy. This means you may request a return within 30 days of receiving your item.

To be eligible for a return, the item must meet the conditions outlined in our Returns and Exchanges Policy. Specifically, products must be returned in a new, unused condition, in perfect state, with all original protective materials, tags, and stickers intact (where applicable). Returns must include the original LUTÈCE box, delivery packaging, all accessories, and accompanying documentation. A valid receipt or proof of purchase is also required.

Returns that do not meet these criteria will not be accepted and will be returned to the sender. If your original purchase included complimentary items, those must also be returned in order to qualify for a refund or exchange.

To initiate a return, please contact us at contact@lutecejewelry.com. If your request is approved, we will send you a return shipping label along with detailed instructions on how to proceed.

Please complete the return form by providing all required information and signing it. Enclose the completed form, the product, any included accessories, complimentary items, warranty card, and relevant documents in the original packaging. Affix the pre-paid airway bill provided with your original order and securely seal the parcel.

We recommend keeping proof of shipment. Lutèce cannot be held liable for returned items lost or damaged in transit. Only products purchased directly from LUTÈCE or authorized partners are eligible for return or exchange. If you choose to arrange your own return shipment, you assume full responsibility for the parcel until it reaches us.

Items returned without prior authorization will not be accepted. Please be advised that international returns (outside of Greece) may require longer processing times.

For further assistance regarding returns, you may contact us at contact@lutecejewelry.com.

Damages and Issues

We kindly ask that you inspect your order upon receipt. If you discover that your item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and offer a resolution.

Unfortunately, we are unable to accept returns for items on sale or for gift cards.

Exchanges

If you wish to exchange a product, we recommend returning the item you currently have. Once the return is accepted, you may place a new order for the desired product.

Refunds

Once we receive and inspect your return, we will confirm whether it meets the conditions outlined in our Returns and Exchanges Policy. If approved, we will proceed with the applicable refund.

All returned items must be in their original, unused condition, with all tags, packaging, and accessories intact, and accompanied by the original Lutèce box, proof of purchase, and relevant documentation. Complimentary items received with the original order must also be returned.

If the returned product does not comply with our conditions, we reserve the right to refuse the refund and return the item to you at your expense.

Please note that personalized items, including but not limited to engraved or embossed pieces or items created to bespoke specifications, are non-returnable and non-exchangeable.

Returns & Exchange Form

To help facilitate your return request, you may use the template below and email it to contact@lutecejewelry.com:

Return/Exchange Request Form

I/We (*) hereby give notice that I/We () have received from Lutèce Jewelry the following goods:

Item(s):
(*)
(*)

And I/We request the following service(s):
(*)
(*)

Purchase Information

Ordered on (*) / Received on (*):
Full Name of Consumer(s):
Address of Consumer(s):
Date:
Signature (if submitted in hard copy):

(*) Delete as appropriate.